BM
Bongane M

1 reviews | Active since Feb 2013

01 Apr 2015, 19:21

Rude cashier

Dear Sir/Madam<br> <br> Came in the drive thru earlier today to buy food, the cashier (Sibongile) and her colleagues were busy talking which I didn't mind. I waited for them to finish talking then I greeted her nicely before I placed an order, Sibongile just ignored me as if I wasn't there. She continued talking to the other people on the other side telling them that it's time for her to leave, she has a life after KFC, i then told her that i need to place an order. Placed an order with 500ml's coke, she then walked away for few seconds, came back with Nelisiwe. I asked Sibongile if that is the way of treating customers, she then walked away for good this time around. Asked the other guys who is the manager and Nelisiwe rep**** she is. Nelisiwe just said i will give her a warning. I'm sure Nelisiwe is not a manager and Sibongile does the same to most of the KFC customers and gets away with it. I'm really not happy with the service I received at KFC, i come almost everyday to KFC, but I doubt i will ever buy after the treatment i received today

0
Replies (1)
KFC
KFC's reply07 Apr 2015, 12:20
Official
Hello bonganm,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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