Rude and bad customer service

To whom it may concern

Tonight I had the worst customer service yet from a Kfc.

We went to Kfc at Gateway Junction in Rustenburg, in the drive thru we came across a staff menber standing in the drive thru..telling us we must stop and she will tell us when to come forward.. so I am not allowed to drive up to the car in front of me. I was told the car at the order and paying window( we must place and pay at the 2nd window) need to drive off 1st..then I am allowed to proceed forward..what bull$%# is this???

When we arrived at the window we came across a "unfriendly,don't really what to help you attitude" person . Then we placed the order, went to the collect window..another lady stood on the outside of the window and told me I must drive past the window and wait for my order, she will bring it to me.( So this whole thing look like they want to make it look like they process the drive thru customers very quickly, but which is not the case.!) Also rude and not really willing to help you as the customer, not a "hello sir" or anything, just plain rude..so got the order, then I realized there was no drink and no chips with the twister..(as I have ordered the meal) so when I asked about it I was told again in a rude and unfriendly manner "you order only the twister, you must check your slip".

But I did order the meal in the 1st place, so now its my duty to check my slip to see if your staff have listen to me in the 1st place?? So when I asked can they just give me a drink with chips I will pay for it..I was told to go around the whole drive thru again!! When I told then I will not do it, this was not my fault, the person on the outside of the window yelled Extremely hard to the person on the inside in her own language something about me.. so then I was told to pay R25 in cash then I will get the chips and drink, also no receipt received for that. So when I asked her her name, she just walked past me and ignored me completely.. I had to reverse back to her and asked her again what was her name..and I was told "Rebecca" while she laughed at me and my family.

So Im not sure how Kfc treat customers, but this is totally unacceptable. My money is good enough for them, but not once I felt they wanted to help me and make my feel at home and to return to them.

So this was the last time I will visit them, And I expect a proper apology from the manager and the staff.

Regards

Hennou van Niekerk

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