vN
victoria N

1 reviews | Active since Nov 2014

13 Nov 2025, 10:50

ROtten Meat and then asked to dig through trash and THEN told a driver will be sent to dig through trash to take the order back to the store!!!!!!!!!

Shocked and HORRIFIED with KFC Castle Gate, and the customer care service after. Received ROTTEN meat, that could be smelt before even the box was open! upon calling to complain i was even more shocked when i was asked to provide pics or return the food, i advised its in the trashcan, and i was asked to take it out of the trash!!!!!!!!! wait it gets worse, i was told a driver would be sent to dig through my trash to take it back to the store. Violation of the drivers human rights much?!?!?!?!?!?!?!?! i requested a refund numerous times, and i constantly receive the same general mail saying, "thank you for accepting our apology". NO! i do not accept your apology. I demand a refund! how can you serve rotten meat then ask me to dig through trash then say you will send someone to dig through trash! what is going on KFC!!!!!!!!!!!!!!!

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