Rotten Food and Bad Customer Service

On Friday the 23/07/2021 I ordered KFC (Kabega Park Port Elizabeth) through MrD. I received my order but was utterly disgusted to find that I was given smelly, rotting chicken. The worst part being that my one year old son had already consumed his order!!! I immediately called the Kabega KFC and spoke to a gentleman named Zama. He apologised and advise that he would send a the driver to bring a new order and I would give the driver the spoilt food. The time was 19:00 when I called. Zama then called at 19:30 to advise that no drivers were available but as soon as one was he would send him. I waited until 20:45 and CALLED the store MYSELF only to be told that drivers are still not available. At this point I’m extremely frustrated and hungry. I was then offered meaningless apologies and told that I would be reimbursed the next day with. Streetwise5. I took the liberty to go to the store my myself the next day as the dunked wings I had ordered were also off. Highly annoyed, I got to the store and Zama once again offered a meaningless apology. I asked for a refund as my family and I were not going to consume rotten food. I was told to wait and after maybe 30min of waiting a lady came to me instead of Zama (supposed manager) to take my details as they couldn’t issue my refund because I had ordered though MrD. The lady said she would call and email me on Monday and I have not received anything. No call, no email NOTHING. I want immediate action from the KFC head office regarding this!