Rotten complain resolution

Hi, 16 April 2026 from about 7pm till about 10pm a heavily pregnant lady and her husband were rediculed at KFC, zone 20 sebokeng. Incident was reported to kfc only to receive a rushed, forced none authentic call from the branch. Is that how complaints are handled let alone are there even means if not willingness to avoid? I am utterly disappointed, considering this is a restaurant it's rather unsafe to eat there as their people can do whatever with no consequence and I don't even know as a customer how protected am as zero care has been shown. So hurt and disappointed by the brand. Even the regional manager saw zero need to step, I guess they are secured loosing 3 customers is nothing. I won't even bother sharing this with my o le followers as the brand has shown they don't care!