Robertson KFC
<p>Having written a happy review of this branch on 6 May, I am currently very disapointed...</p> <p> </p> <p>Waited 22 mins in the drive-through queue... Cars not moving. I tried phoning the store on ********** . No answer. Continued waiting in line.</p> <p> </p> <p>Arrived at service window: Informed by an employee that only drumsticks are available. I expressed my discontent and asked for the Manager. She appeared a few seconds later. Said she was busy and could not take calls. Again I waited. Saw the Manager in the kitchen. Called the shop again. Again no answer. Eventually got my order. Total waiting period in drive-through: 33 minutes!!</p>
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KFC's replyOfficial
06 Jul 2017, 09:15
Good Morning
Thank you for taking the time to correspond with the KFC Customer Care.
Please note that we will be in contact soon.
Kind Regards
KFC Customer Care
***
Best regards,
KFC's reply06 Jul 2017, 09:15
Official
Good Morning
Thank you for taking the time to correspond with the KFC Customer Care.
Please note that we will be in contact soon.
Kind Regards
KFC Customer Care
***
Best regards,
's updateReviewer Update
12 Jul 2017, 20:5312 July 2017:
Still no email or messages received from KFC. As per above complaint, seems the communication problems extend beyond this branch (?)
So I remain unsatisfied with this event and resulting inconvenience.
Best wishes.
's update12 Jul 2017, 20:53
Reviewer Update
12 July 2017:
Still no email or messages received from KFC. As per above complaint, seems the communication problems extend beyond this branch (?)
So I remain unsatisfied with this event and resulting inconvenience.
Best wishes.