KN
Kenley N
1 reviews | Active since Apr 2015
15 Apr 2015, 06:29
Ridiculous Service
After waiting an hour for my order not being listened to, i have been advised that they do not have wings. Substitude for a peice chicken. Still had to wait though for that as well.
Helpful (0)
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Replies (2)
KFC's replyOfficial
15 Apr 2015, 08:51Hello kenleyn,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
KFC's reply15 Apr 2015, 08:51
Official
Hello kenleyn,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
KN
Kenley N's updateReviewer Update
19 Oct 2016, 05:15Good day,
Please note that with endless issues at the Umhlanga branch with time and lack of availability of a cashier. I have taken a drive to the Mount edge combe this morning as my day starts of at 11pm and ends at 9am, being a campaign manager in an insurance company. I was treated and explained well about the availability of the zinger patty for my burger meal. Still very polite cashier explained that it would take less than 5 minutes to prepare, after explaining to her I'm on break. Surprisingly it was done in 3 minutes, after driving back to umhlanga wanting to spread the news about the new improved customer service from KFC I find that my burger patty was dry, the bun broke into pieces being dry itself. I have been ******* and forced to eat the meal out of hunger and the cost to travel back and forth to what I thought was my favourite food. We buy a lot of KFC as a company and use KFC food to incentivise our CUSTOMER SERVICE based company, looking forward to seeing McDonalds in the next visit and new venture of investments.
KN
Kenley N's update19 Oct 2016, 05:15
Reviewer Update
Good day,
Please note that with endless issues at the Umhlanga branch with time and lack of availability of a cashier. I have taken a drive to the Mount edge combe this morning as my day starts of at 11pm and ends at 9am, being a campaign manager in an insurance company. I was treated and explained well about the availability of the zinger patty for my burger meal. Still very polite cashier explained that it would take less than 5 minutes to prepare, after explaining to her I'm on break. Surprisingly it was done in 3 minutes, after driving back to umhlanga wanting to spread the news about the new improved customer service from KFC I find that my burger patty was dry, the bun broke into pieces being dry itself. I have been ******* and forced to eat the meal out of hunger and the cost to travel back and forth to what I thought was my favourite food. We buy a lot of KFC as a company and use KFC food to incentivise our CUSTOMER SERVICE based company, looking forward to seeing McDonalds in the next visit and new venture of investments.