Request for a Refund

On the 29th of October 2021, I ordered food online from KFC and I used the KFC app, and my order was a delivery order . The food that I ordered was worth R127,57. I paid the amount using the online card payment option. After the payment was deducted from my bank account, my order was not processed and I never received the food that I ordered.

On the 30th of October 2021, I then called the KFC customer care center where I informed them about the situation and I requested a refund. I was told told that I must send an email to the KFC customer care center and I must attach my bank statement so that I can get the refund. I then sent the email to KFC customer care center on the very same day and I attached my bank statement to that email.

on the 1st of November 2021, one of the consultants responded by asking for my cell phone number so that they could call me. I did provide my cell phone number immediately, but I haven't received the call. After that I did not receive any feedback and whenever I called the KFC customer care center I was told that I will receive the refund in 2 or 3 days.

However. please note that it is the 21st of November 2021 and I still haven't received my money back. I feel like I am being treated unfairly as a consumer, because I did not get the goods that I ordered from KFC and my money has not been refunded after 20 days since I requested a refund, because KFC decided not to give me the goods that I ordered.

I am highly offended and disappointed by the way I am being treated.

The case number that I was given by the KFC customer care center is CAS-772847-H4X0W1.