1 reviews | Active since Jul 2015
Repeated poor service
I visited KFC at Blue Route mall around 5:20pm today and ordered zinger wings at the counter. I was told that there would be an 8 minute wait. I accepted that and placed the order. At the same time, I started the timer on my watch as I had experienced long waits at this branch several times in the past. 10 minutes passed and there was no sign of the wings. After 12 minutes, I asked the cashier why the wings were not ready and she said I must wait another 6 minutes. I was fed up as 15 minutes had now passed. I asked for a refund, ,which I received without any apology for the delay. The receipt that I was given had a blank area running vertically down the center, so the details of the purchase were not legible, neither was the manager's number for me to phone and complain. The service at this branch is terrible compared to other branches I have shopped at. They often run out of chicken, resulting in long delays. The attitudes and manners of some cashiers need to improve, I'm sure customer service training should rectify that. Management need to take a more active role in pacifying irate customers.
I visited KFC at Blue Route mall around 5:20pm today and ordered zinger wings at the counter. I was told that there would be an 8 minute wait. I accepted that and placed the order. At the same time, I started the timer on my watch as I had experienced long waits at this branch several times in the past. 10 minutes passed and there was no sign of the wings. After 12 minutes, I asked the cashier why the wings were not ready and she said I must wait another 6 minutes. I was fed up as 15 minutes had now passed. I asked for a refund, ,which I received without any apology for the delay. The receipt that I was given had a blank area running vertically down the center, so the details of the purchase were not legible, neither was the manager's number for me to phone and complain. The service at this branch is terrible compared to other branches I have shopped at. They often run out of chicken, resulting in long delays. The attitudes and manners of some cashiers need to improve, I'm sure customer service training should rectify that. Management need to take a more active role in pacifying irate customers.
Best regards,
I visited KFC at Blue Route mall around 5:20pm today and ordered zinger wings at the counter. I was told that there would be an 8 minute wait. I accepted that and placed the order. At the same time, I started the timer on my watch as I had experienced long waits at this branch several times in the past. 10 minutes passed and there was no sign of the wings. After 12 minutes, I asked the cashier why the wings were not ready and she said I must wait another 6 minutes. I was fed up as 15 minutes had now passed. I asked for a refund, ,which I received without any apology for the delay. The receipt that I was given had a blank area running vertically down the center, so the details of the purchase were not legible, neither was the manager's number for me to phone and complain. The service at this branch is terrible compared to other branches I have shopped at. They often run out of chicken, resulting in long delays. The attitudes and manners of some cashiers need to improve, I'm sure customer service training should rectify that. Management need to take a more active role in pacifying irate customers.
Best regards,