Regular Substandard food quality, small portion sizes and poor management.

<p>Over the past years we have regularly supported KFC’s around the Western Cape and the quality of their food have steadily noticeably declined over this period. The portions have become smaller, with burgers being topped with what seems to be a quarter of a single breast fillet, strips used in wraps or sold separately are the size of your pinkie finger, chips packets are only filled halfway and usually old.</p> <p>With our recent road trip around South Africa, we supported several other KFC’s in around 5 of the other provinces with ALL of their food and portions of much higher quality and value (with the exception of Port St Johns). In the Western Cape all meals are much too expensive for the portions provide and we always feel “******” of our money while other provinces KFC’s offers much better value for money with good size portions and large fillet burgers.</p> <p>It also seems that all branches with portion size, quality and mismanagement issues seems to belong to the Ahead Trading Group.</p> <p>Last night we purchased 2 Sweet Chilli Twisters at the Riversdale (also Ahead Trading) branch where we were once again ****** of our money by being provided the worst quality and portion sizes ever. The twisters were only filled halfway with pinkie-sized strips and both wraps were extremely torn with contents falling out. (pictures attached)</p> <p>Several other issues that has arisen over the years that was unacceptable includes frequent incorrect orders, lack of essential ingredients (i.e. burger buns, wraps, packaging etc.) ice-cold food, and several branches around Cape Town (i.e. CapeGate, Brackenfell) putting traffic cones in the drive-thru, taking the orders manually outside in order to fool the time measuring system for drive-thru orders.</p> <p>It would be greatly appreciated if the head office can look into these matters and have them resolved ASAP as we are getting fed-up with the local franchisee’s mentality of providing substandard products but wanting full price at the till.</p>