1 reviews | Active since Jul 2015
REFUSES TO REDEEM KA-CHING VOUCHER
This morning i received a Ka-Ching voucher via sms , so i go to the KFC less than 200 meters away from my office to be helped by a cashier in redeeming my voucher , then the manager comes to the front and says to me , that i cannot use those things here & i must now drive 20 km away from the KFC i am currently standing in to go redeem my voucher at the Beachfront KFC as they DO NOT REDEEM these vouchers , after she had said this to me i had told her that how is it possible you do not redeem the vouchers sent via SMS because i have used 3 here previously that i had been sent! i Then get told that i dont know what i am talking about and that its not her problem it is mine, i find this service horrible, why have a promotion running then get customers turned away by lazy staff who dont feel like going through the trouble of helping a customer , i had said to the manager what sense does it make for me to spend R50 fuel to drive to a store 15-20 kms away for a voucher worth R20? i then get told well thats your problem isnt it. GREAT SERVICE KFC ! Will not be going back!
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
