Refuse To Give Me Money Back And Call Manager

I went to the KFC BERTRAMS on 15 December 2015 @ 20:54 to get a streetwise 3piece and a mini loaf and the person that assisted me was Ouma this women had a bad attitude from the word go no greeting of customers and the manner in which she asked to place order.<br> <br> I asked Ouma how long will it take for my order to be ready as im just ordering chicken pieces and a mini loaf and she advised that it will take about 10minutes the most, i Found myself waiting about 25 / 30minutes along with other customers that started making a noise in the store because they were waiting long for their orders I then asked for cashier (Ouma) to call the manager and she just refused to call the manager so that I could lay a complaint, I then told her that I dont want the order anymore and that she should take the slip and give me a full refund and still she did not.Eventually she came with the order after having to make a big noise in the store.She seems to be friends with management that is why they dont take customer complaints serious<br> <br> I contacted the branch and advised the manager of the store(Manager) Noneko who advised that she will contact ,me regarding the matter after speaking to Ouma STILL WAITING