aM
anneline M

1 reviews | Active since Aug 2014

01 May 2015, 14:31

Refusal to sell Zinger Sauce

To whom it may Concern<br> I went to the Randburg Sqaure KFC to purchase Streetwise Two a Roll, Coke and 2 clicks of Zinger Source<br> I have previously purchased the Zinger Source with the same meal from the South Gate KFC and they had no problem selling me the source. I only enjoy this meal with the Zinger Source thus I buy it.<br> I was told very rudely by the assistant manager at the RBS KFC that the Zinger Source is only sold with the Burger. After telling her your other KFC stores sell it , and that im not asking for it for free, I will pay for it she still gave me a Blunt answer and walked away from me with an attitude.<br> I fail to understand why some store sell it and others are refusing, are you not supposed to be the same Franchise. I did not enjoy my meal because of the source not being sold to me, your response will be highly appreciated. ( KFC Randburg - Shop 4 Sanlam Plaza, Tel: ***) Order Number 099, date 1st May 2015 Time 13:35

0
Replies (1)
KFC
KFC's reply04 May 2015, 14:01
Official
Hello annmoo,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***