REFUND OF ONLINE ORDER NOT DELIVERED

I have requested a refund due to no delivery of an online purchase done 01/03/2022. I lodged a complaint (CAS-934317-F7W8N9) and have been promised a refund weeks ago and still nothing. Due to my consistent complaints I was later promised a voucher which would have been sms'd but this too also did not materialize. I seem to one of many such clients struggling to obtain a refund. I am highly disappointed in the manner in which KFC is managing my refund request. They basically now have ****** my money as they know it doesn't belong to them. VERY, VERY DISAPPOINTED