Refund of Goods Not Received

I placed an order during December online and never went to collect it and then I sent them an email since the 15.12.20 to request for a refund and all they say is allow 72 working hours and up until today no refund is reflecting on my bank account. KFC is avery big company for keeping my 124.99, you hardly even get a free meal whilst we add R2 for their charity !!! I also requested for a Manager to call me as I seek compensation for the time and airtime consumed by them whilst I had other important things to do, but nothing was done. All I get is pointless emails. KFC customer support is a joke. I'm really not happy. I hope they will get back to me with compensation that I even opened this account for them to respond promptly.