Refund not paid

Hello,

27 Feb 2022 I placed an order for a family feast of 10 pieces if I'm not mistaken, using the KFC website money was deducted from my account however the order was not captured for some reason. Under usual circumstances it would show a pending order and this time it showed that there were no pending orders. I then used their online chat to find out what happened. I spoke to someone named Thabiso on the chat and s/he asked for my cellphone number so that he can see if there's an order or not. He came back to me and said that there is no number under my cellphone number. He then said to me that I should send a P.O.P to *** I did so... I went to the KFC where the order was placed KFC Key West I spoke to the manager and asked him if they have a pending order from their online services he confirmed that they do not have such an order pending. I then just bought the food I needed at the store and paid for it via card. Around the 1st week of March I receive an email from KFC with reference no. CAS-934132-J1F7T8 a few days later I receive an email saying that this ref is closed but no one from KFC had contacted me I kept sending multiple emails without any response then eventually I received a call about a week or so ago and i informed him of what happened that day he said that he will process a refund for me and since then I have not received any contact from them I have sent multiple emails and no one has acknowledged my emails