REFUND MY HARD EARNED CASH, PLEASE!!!

I am forced to resort to this or I may never get my hard earned money back!!!

I ordered KFC from the Moorton Chatsworth branch on the 02/07/2023 for collection at 18h00. The food was paid for via EFT. Upon arrival at the KFC the store was closed due to load shedding. (we didn’t even know that they close with load shedding as the other KFC’s work with generators.

I am a regular customer! The next day I attempted getting a refund and the lady I spoke to at the call centre asked me if I would like vouchers or my money back and I told her that vouchers will be fine as I am a regular and she informed me that she will issue vouchers. SHE DID NOT ISSUE THEM! I called again and was advised that the previous lady did not log anything or issue any vouchers. This was upsetting as it was my money that I wanted back and not free vouchers from KFC! However, the second lady informed me that she will issue the vouchers after asking me if I wanted the refund or the vouchers and I opted for the vouchers. The vouchers were issued. I attempted using the vouchers at the KFC Moorton and they advised that they don’t accept vouchers. They informed us that the vouchers seems to be used already! WE DID NOT USE THE VOUCHERS!!!

I WOULD LIKE A REFUND AND THE SAID VOUCHERS CANCELLED IMMEDIATELY! KFC Moorton is just down the road from us and we always support them. This issue seems to be from KFC itself and not the particular branch.