Refund: I was sent from pillar to post

On the 12th Nov 2017 I was at KFC in Maponya Mall, I was assisted by Pinky who struggled to process my transaction through the machine(not her fault). I had to pay cash and then the Manager ‘MENZI’ who had a name tag labelled ‘THANDO’ Assistant Manager advised me to come back with my bank statement should the transaction reflect on my statement.

KFC in Jabulani Mall also refused to assist me the Manager SIZWE.

I then went back to KFC with the statement reflecting a double charge R108.70x2, MENZI told me that he can’t refund me because his cash will be short!! I must go back to my bank for the refund ???

I went to my bank who told me that if they refund both transactions they will charge me R120 per transaction. I was so frustrated and went back to KFC to demand the refund.

I received my refund on the 28th of November 2017?? After several follow ups.

I’m so disappointed; I will never buy from KFC again and I would like people to know about this.