REFUND

I just thought I should share my BAD experience at KFC DELFT MALL IN WESTERN CAPE. I ordered 6 KFC bucket for 1 on the 01 JUNE 2023 and waited for their delivery for an hour, when I saw that order is not coming I then went to the shop to find out what is holding my order as the driver sent a message 20 minutes ago to confirm he has arrived with the order but he was no where to be found. When I got to the shop they apologized and told me it was the drivers fault, driver arrived at the store with the food and claimed that when he got to the address I was not there, I then cancelled the order as I was spoiling my colleagues with the lunch and they had already left. I asked for my refund and they have escalating the refund today, I have spent a lot airtime to follow up on my refund they keep on telling me they will get back to me but they never do. I am very disappointed and angry with KFC especially KFC DELFT MALL IN WESTERN CAPE. I DONT EVEN KNOW IF I WILL EVER FIND MY REFUND. It is not my fault that KFC is using UNRELIABLE DELIVERY COMPANY I JUST WANT MY MONEY BACK!!!!FINANCE DEPARTMENT HAVE BEEN PROCESSING MY REFUND FROM THE 01 JUNE 2023 IT NOW THE 27 JUNE 2023. I probably used up the money that was supposed to be refunded to me on airtime doing follow ups