KM
Kathryn M

1 reviews | Active since Jan 2014

02 Oct 2015, 22:43

Really impressed with KFC's drive through service

On Friday 2 October at around 10.05 we arrived at KFC in westville. We wanted to order take away from the drive through. We got through to the front of the queue and the cashier told us that unfortunately they closed at 10pm and they were no longer cooking food. We asked if there was anyway she could help us and she told us that we could order chicken and chips as they took quick to cook. We ordered our meals, and the whole time the cashier was really friendly whilst we ordered and paid. She told us it wouldn't take long. About a minute later she came and told us that unfortunately she wouldn't be able to provide us with chips, however we could have mash and gravy or coleslaw. We said that would be lovely. The manager then came over and we complimented the cashier on her awesome service and she asked us if everything was ok with us. We got our food and got home and sat down to eat it and the food was absolutely amazing - piping hot, extremely tasty and she even gave us an extra piece of chicken to make up for the no chips! We are extremely impressed with this service and just wanted to compliment KFC Westville on their fantastic cashier tonight who really made our evening

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Replies (1)
KFC
KFC's reply05 Oct 2015, 10:17
Official
Hello kam102030,

Wow great service!!! Thank you for taking the time and sharing your pleasant experience with us. We are so glad to hear you are pleased with the service you received in store. This is truly the type of customer service that we promote in stores we will be sure to pass your comment over to our head office and the franchise owner.