CJ
Chantel J

1 reviews | Active since May 2015

31 May 2015, 12:07

Really bad service

I go to kfc at Westgate mall at least once a week only because t is close to my home.if I had I choice I wouldn't but because I'm very fond of it I hope that every time I go ill at least get better service than the time before.If it not that your order is short when you get home (which often happens),then it's staff with bad attitude or food that is out of stock.<br> <br> I go in there last night at about 9 and bare in mind that they close at 10 only to be told that they don't have rolls and that they only have limited amounts of chicken.My question is a business as large as kfc should really have a back up plan for when they run out of stock so why is it that whenever you get there they don't have what you require.Is it maybe management poor planning or is it just that the staff are too lazy to make more food.For a business as huge as kfc there should really be a backup plan.<br> <br> I think you guys should really re-look tour service standards at this branch because it really is terrible.

0
Replies (1)
KFC
KFC's reply04 Jun 2015, 12:16
Official
Hello chanj,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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