RE: A very appalling service

Good day Sir/Madam.

Yesterday (04/03/2020) I had visited the Mandalay mall drive through KFC and I was very displeased with the customer service I had received. First of all my order was completely incorrect, Secondly an 'ADD HOPE R2' was deducted off my card without my permission/knowledge. I had to get out of my vehicle and address this problem myself. The workers treated me with such contempt and no apology was issued to me for their incompetence, rather a blame game was played with the workers.

This is not the first time such an occurrence has happened to me. I look forward to a positive and prompt solution to my problem.

Kind regards. Angry client