Raw chicken and pathetic response to my query

Good day. Went to Houtbay for a drive, bought KFC there and went home. Stay in Mitchells Plain. Got home...suprise suprise the chicken is ******. Had to go and get Steers. Contacted KFC and they wanted more info. Sent them the info. Got a call from Houtbay branch, telling me that I must come all the way from Mitchells Plain to Houtbay to fetch another batch at KFC. I mean really now? No substitute, no voucher, just come and spend a lot of petrol to get your KFC. Then now I get an sms from KFC saying they cant get hold of me and the case is closed from their side. Unacceptable and unprofessional. This is the last time I ever buy KFC again in my life.