****** at kfc melmoth

I was at kfc melmoth on thursday 28 April at about 1320. Stood in the line. The cashier serves the elderly african lady before me and walks away. I stand there about 5 minutes just waiting. Another lady keeps telling the female cashier to serve me. The cashier says something in zulu and doesnt come. After being asked about 4 times she comes. I ask her for a hashbrown veg burger. Which i usually order every month i am in melmoth. She responds saying no we dont have hashbrown. I asked for veg patty she says no we dont sell any of that. I told her i buy it here all the time. She says no we dont sell it. I got annoyed and said loudly first you dont want to serve me and now you tell me yourl dont keep hashbrown. The lady who kept asking the cashier to serve me just looks at me. I walk out. I phone customer care and complain I walk back in and ask for the manager. Turns out the lady who kept asking the cashier to serve me and heard me say how can you not have hashbrown was the manager. The manager watched as the ****** cashier refused to serve me and **** about the products kfc sells and did nothing. I asked her why didnt she correct the cashier she said i walked out so she couldnt. After the customer complaints phoned the manager and tells her about my complaint she then phones me when i am back in durban to ask me what can she offer me. Too late!!! Firstly i would like the franchise owner to respond to the ****** in his/ her store. Secondly i want feedback on the disciplinary action against the ****** cashier. Thirdly i want to know what disciplinary action will happen to the manager who just watched the ****** behaviour and being refused service.. Waiting for a proper response before i take this