R230 paid for dried out stale chicken!

<p>I live between 2 roads that are under 2 minutes walk away from 2 kfc shops. I regularly visit the kfc on berea road as it is quieter and closer and just today at 1pm i purchased a meal from the Berea road kfc that was delicious succulent chicken that was well worth my money spent. Then tonight around 7:30pm I went to the Berea center kfc and spent R230 on a family treat with extra sides only to go home and serve chicken biltong to my family. I have 3 kids 6 and under and we eat kfc min 3 times a week as both my husband and I are work all hours to ensure we give our kids the best and make them happy. I've had numerous problems with the kfc at Berea road in the past and only once at the Berea center kfc so I was told that the owner of both establishments is the same person. Berea road kfc has changed a lot with the quality of their products since then and however I am stunned that Berea center being situated at mall and just some back alley can serve such ****. The chicken was so dried out it certainly had to have been reheated several times before being served to me. There wasn't even a trace of oil on the coating. My family tried breaking of pieces and dipping in the mash and gravy but it was difficult to swallow. My kids complained it hurt in their chests so I made them have chips and mash. I on the other hand a kfc addict who loves the skin and coating took a bite of the chic only to pierce and bleed my gums. I am so furious, I work hard for my cash and I expect to receive my money's worth no matter what. I feel ********** and made a fool for I suspect that the kfc at the center must not somehow be serving freshly fried chicken but in order to save money and be a cheap skate save left overs from yesterday served to me today. Whatever the truth is about the dried out stale chicken I do not deserve to be sold those rocks for if someone had given me that meal for free I wouldn't accept it and yet I'd paid R230 for a meal that saddened my babies and upset me seeing my kids trying so hard to eat that just because they really love kfc and after failing to do so that sunken sad look they had as they ate chips and mash. Prices at kfc keep rising however the portion sizes and quality stds are dropping. I could have went and spent my money anywhere tonight and could have been happy that my family had a filling delicious meal and are sleeping satisfied and soundly by now, yet here I am complaining about a meal that I wouldn't give to a beggar if I couldn't first eat it myself and the most surprising thing of all is that tonight for the first time I had been impressed by the cashier and the speedy good service she'd provided. I'd told my hubby I would like to compliment her behaviour and service in a survey when I get some free time tomorrow as we walked out of the store. What a horrible experience and both time and money wasted on my end. I wonder If the owner of the franchise cares about consumer opinions about quality of goods sold at his shops. Is he aware and well informed about his business or is he just happy to recieve the cash without care? Whichever it is I'm really tired of supporting his 2 franchise shops. I will try my luck elsewhere. This is like a nightmare. 7 yrs I'm in Berea and more than twice that in complaints with these 2 Kfcs. I'm wasting my time.</p>