****py service can't give 0 stars as it wants me to give a star

<p>This complain is going on since the 7 June and still no feedback</p> <p> </p> <p>KFC reply to e mail complained after 8 times</p> <p>Thank you for taking the time to contact KFC Customer Care.</p> <p>We value your interaction and have assigned reference number CAS-285906-G6Y0H5 to your interaction. A KFC Customer Care Representative will be in contact with you to discuss your interaction.<br />To reply to this email,please do not edit the subject line. To summarise your communication with us so far:</p> <p>Case Number: CAS-285906-G6Y0H5</p> <p>Subject Line: Complaint</p> <p>Interaction Summary:</p> <p> </p> <p>:My complained that I have on the phone</p> <p>I have a complained about one of your kfc stores in Bergbron shopping center. On the 7 June 2017 at 16H35 I placed an order for KFC. I was the only customer at the store. The order was 12 peaces of chicken 24 hot wings and KFC box. Then a customer comes in very upset and says she is waiting at the drive thru and does not get any help. There was 3 at the tills and about 5-6 at the back. The customer that come in after me got her food and I was still waiting. At 16H57 I only got my food. I called the complains lyne and they told me that the waiting is about 4 min. I waited 23 min. They gave me a ref 282698 and said that the store will get back to me within 48 hours. Then on the 13 June at 15H53 I called again as I did not get any feedback. The complains said the ref is still open they will call the store and get back to me. Today the 20 June at 16H53 I had to call again as I still did not get any call from KFC to find out. Then they said the will call the store to find out. Then at 16H02 the store manager calls to say O she is calling me about my complaint at the store on the 20 June. I told her no it is from the 7 June and this is the first call that I get back. I told her the store then she goes and tells me that on that day she only had training workers at the store. How do you run a store with 9 training workers with no permanent employees at the store so that was a BS story. When I told her I was not happy on the feedback and going to call the complains again she said to me she does not care. So is this the way KFC cares about customers. This was also not the first time that I had problems at this store. I don't want a call from the branch manager at the store I want someone that is higher than that because I am still going to put all of this on Hello Peter and going to put this in Northcliff times as I </p> <p> </p> <p>KFC reply again on e mail<br />Our Customer Care Team will be in touch soon.</p> <p><br />The KFC Customer Care Team</p> <p><br />http://www.digitalmall.com/CompanyLogos/KFC.png</p> <p>KFC Customer Care<br />Share Call Dial : ***<br />International Dial : + ********** 7216<br />SMS to Rate our Service : 32145</p> <p>Customer Care Hours of Operation<br />Monday to Sunday<br />08:00 am - 22:00 pm</p> <p><br />Disclaimer</p> <p>The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation of the contents of this information is strictly prohibited and may be ********.</p> <p>This email has been scanned for viruses and malware, and automatically archived by Mimecast SA (Pty) Ltd, an innovator in Software as a Service (SaaS) for business. Mimecast Unified Email Management ™ (UEM) offers email continuity, security, archiving and compliance with all current legislation. To find out more, contact Mimecast.</p> <p>and have assigned reference number CAS-285906-G6Y0H5 to your interaction. A KFC Customer Care Representative will be in contact with you to discuss your interaction.</p> <p> </p>