PURE INCOMPETENCE

On September 27th (Friday) I purchased a meal, there was a technical problem causing them to deduct the payment twice. I was informed by the cashier (Elaine) that it would be reversed. There was no reversal, the next day I reported the matter the next day, even gave the store manager proof (bank statement). I was supposed to receive a call the Monday but no one bothered to do so. I had to do all the follow ups BUT till this day I'm given a run around for my money. Even today I called and the store manager was supposed to have called me by now but nothing. I'm appalled by KFC's service towards their customers. I WANT MY MONEY BAC****