Product / Customer service

Visited KFC (21/04/15) ordered 3 x Streetwise 2. Got home and I was shock!!!! Burned and dried out chicken (took pictures) got into my car and back to KFC. Manager knew exactly what was the problem when she opened the boxes. \I'm very sorry mam"that was her words. Manager made my order again and gave me 1 piece of chicken and portion chips extra (now I'm asking to who in my family do I give it to) Phoned KFC customer care and got sms that they will contact me (CAS-111018-P4R6Z6) until today nobody phoned me. Yesterday (29/04/15) visited KFC again ..... wanted to order twisters (sorry Mam we are out of stock) oky that's fine lets order the Famous Bowls then (sorry Mam we are out of stock) at that stage I was about to ask her what is actually in stock!!! KFC ask \""Talk 2 Us\"" we want to hear your feedback. Now they got my feedback and I get no response ..... how does that work? I will not recommend KFC Piet Retief 2 to anybody until service improves. A complain is NOT to break down a company it's to improve service / problem areas but then KFC must solve the problems / issues!!!!! I don't want the store manager to phone me (same story sorry Mam) I want the area manager to phone me."""