Precooked food, left to warm for hours

I went there just after the place opened, and the food tasted sour. When I went there last night, I went into the shop instead of the drive through, and the staff were all leaning on the counter, playing on their phones - ignoring me until I got to the counter. There was cooked and packed food on the racks, waiting for customers, and no-one in the kitchen cooking fresh food.<br> <br> The food is not cooked fresh, and the staff are uninterested in helping.