Poorly service

Subject: Urgent Complaint About Poor Service and Incomplete Order at KFC Sasol Ga-Rankuwa

Dear KFC Customer Service,

I am extremely disappointed and disheartened by the poor service and unfair treatment I experienced at your Sasol Ga-Rankuwa branch on 13 December 2024 at 19:22. After a long day at work, I drove to your branch and ordered two All-Star Boxes and two Wrapstas, paying a total of R255.60.

To my surprise, I only received the two All-Star Boxes, and the Wrapstas were missing from my order. When I queried this with the staff, they unprofessionally asked for my receipt but failed to resolve the issue. Instead, they allowed me to leave without ensuring my order was complete.

Adding to the frustration, the cashier appeared unsure of my order even though I had just paid moments before. It is unacceptable that staff members lack basic customer service skills, and to make matters worse, none of them wore name tags, making it difficult to hold anyone accountable.

I only discovered the incomplete order upon reaching my home in Mabopane, which meant I wasted fuel and time for a meal that was incomplete due to your staff's negligence.

I demand an immediate refund and a formal apology for this experience. I also urge you to investigate this matter and improve the training of your staff to prevent such incidents in the future.

I look forward to your prompt resolution of this issue. You can contact me at [***] for further discussion.

Sincerely, Peter