Poorly managed Online order system

I placed an order via the KFC App, for 40 minutes the order tracking said “Looking for a driver“. Needless to say, the order was delayed. I opted to enquire via the chatbox. The customer service agent advised that the driver has arrived at the stoor and I will receive my delivery shortly. An hour after placing my order it was cancelled. I call Customer services and advised that I will be refunded, but it will take 7-14 days.

Not the first time that I have been messed around with KFC ordering process. 7/10 times there are missing items. But this one takes the cake! Very disappointed!