Poorly customer Service

Subject: Formal Complaint Poor Service and Product Issue at KFC R101 Pretoria To Whom It May Concern, I am writing to lodge a formal complaint regarding the unacceptable service I received at your KFC R101 Pretoria branch on 27/11/2025 at around 13:35. I am a regular and loyal customer of KFC, and I was extremely disappointed by how I was treated during my recent visit. On this day of my visit, I purchased a meal worth R240. When placing my order, I politely asked the lady assisting me to please include a drum and a thigh in my meal. I spoke to her respectfully, but she looked at me in a way that made me feel undermined and judged based on my appearance. It was clear from her attitude that she had no intention of assisting me as I had kindly requested. Despite my clear request, she completed my order with three pieces of white meat instead of the drum and thigh I asked for. Unfortunately, I only realized this mistake while I was already on the N4, driving from Pretoria to Rustenburg, making it impossible for me to return to the store to correct the issue. Additionally, the branch itself is poorly maintained for such a big store. The bathrooms were out of order, and from the condition they were in, it seemed as though this had been the case for some time. This reflects badly on the store’s management and overall customer care. I am deeply disappointed by both the service and the lack of professionalism. I kindly request that this matter be addressed urgently and that staff be retrained on customer service, respect, and proper order handling. If this issue is not taken seriously, I am prepared to escalate it further through the necessary consumer protection channels. I hope for a prompt response and appropriate action. Sincerely, Mr Peter M