Poor staff and disatisfying services

<p>As a person who would rather choose KFC, is repeatedly disappointed when I face poor response from staff and management at Northway mall, Pietermarizburg. Our in-store order was an approximate 15-20mins, Regular excuse is that they do not have products. When we alternately use the drive thru to request further orders due to slow processing in the restaurant itself we are told orders will take 5 minutes. When we inform them that their staff behind the counter has confirmed otherwise they advise you can either place an order or leave. When requesting names and manager inputs, we are advised they can't assist further. I am giving up KFC as an overall. Why should we be treated inadequately when we are supporting customers?!!</p>