Poor Service from Staff

<p>To whom It may concern</p> <p>I am very unhappy with the service I have received from kfc Westville – ********** 359</p> <p>1. Initially advised with the box promotion for R25.00 is states that if we purchase 1 box we will receive R 5 airtime , I had purchased to boxes and the system had picked up only 1 airtime. When I had asked the cashier why hadn’t I received 2 airtimes she was rude and abrupt. “She had advised that she don’t make the system she only works there” is that how you approached a customer when asking for assistance ? I had asked her to viod the meal and charge separately she said that not her job<br />2. In zulu to her colleges she had said “look at this 1 fighting for R 5 airtime “ I had paid for my meal therefore as per the adverti*****t it was due to<br />3. After her rudeness and not willing to assist I just asked for the manager , she had said that the manager is not in , so I asked for the number , the number provide to me was not the managers number !!!!!!!! it was a lady who had no idea about kfc<br />4. Once I had got the number I had remembered that I had to purchase 3 boxes meals , that same cashier insisted that I purchase the coke for R 4.90 To get the R5 airtime which was incorrect because nowhere in the adverti*****t had said that!<br />5. I had said no I don’t want a coke , but she charged for it and forced me to purchase that coke<br />6. Speaking to the shift manager Sphne was off no assistance at all !!! the cashier just laughed at me he had done nothing</p> <p>So im really confused as to the adverti*****t on tv or that the workers at Kfc Westville are ***********</p> <p>I had left the store with 2 airtimes instead of 3 , unhappy with the service and disappointed the way I got treated. Furthermore they spoke about me in zulu which I speak and understand fluently !!!!!</p> <p>My order number was 174/181<br />My slip number was chk 10082/10074</p> <p>Please assist with complaint</p> <p>Regards</p> <p>Kerena</p>