Poor service from KFC Soneike

Went to KFC Soneike last night and waited 44 mins in the drive-thru for my order. The sad part is that it was not even load shedding. On receiving my order, we discovered when we got home we had one order short. After that long waiting I was forced to go back as it was part of supper for family we invited over. This store keeps getting orders wrong l, misplacing orders or their quality of food prep sometimes leaves much to be desired about. It seems like that store is going from bad to worse. Can someone please look into this.