Poor service

I am saddened to say that KFC has lost the plot when it comes to Customer service nor food quality and I say this from a bad experience again today at musgrave I had mold in my mini loaf had to take it back it turned out more than one crate had mold he brought anew crate and that too had a problem he took it to the manager and the manage was busy with the meeting she just looked at me then continued when I found a mini loaf with no mold I told the gentleman who was helping me that im disappointed that the manager didnt even come and acknowledge my problem she then came over and when I said if I get sick im coming back for her she said I rather you not take it ill give your R15 back and you can go buy roll from checkers ,as if one experience wasn't enough I go to the malvern KFC had to wait 20 minutes intended drive through when we get to order the lady took the coke order wrong when we asked took them another 10 mins to argue the coke issue and no food when the food was given the chips was cold burger cold when we asked for a manager took him so long asked the lady where he was she shouted and said he's busy getting your order when. He arrives he says sorry my husband asked him sorry all yourl are is sorry what do url do about the issue because it hasn't changed that kfc always gets the order wrong as if that wasn't enough when we get home the mash and gravy is oliy and tastes burnt ,the chicken is moist and slimy iso of crispy the burger bun is crumy and sogie I dont even know what to say anymore I have attached pictures of the mold and mash and gravy and burger .

Sent to complaints 4 times and the mail box is full .absolutely pathetic I thought it was just once but clear mot and previous complaints they called herd me very friendly lady but my complaint was closed saying they will deal internally eventhough my vouchers expired when I called to enquire what happens to my vouchers due the the inefficiency of thier kiosks I was told they can't do anything and then I got an email saying thank you for accepting our apology which I never did I rep**** to say I didnt accept they ignored me and now once again im in the same situation of poor service. Unacceptable behavior from such a reputable company mind you I also complained previously that we are charged for tomatoes sauce if we dont purchase chips with our meal and being asked for tissue back if we took more than 1