Poor service delivery

I am writing this to inform all Kfc supporters. I placed an order today @ 13:01 on the following delivery number : ********** 883 and @ 15:03 I'm still waiting for my delivery to be actioned. I am one those every weekend / weekday client of KFC. I am even known personally by some of the staff at the branch I visit regularly by far this was the worst experience I have ever encountered with KFC delivery.

When I called back on the delivery call center number : ********** 883 for the second time after placing my order the following occurred: -The agent answered my call and when I started to explain the reason for my second call, I was told very abruptly that I need to wait for the delivery to take place and that it as been sent to the store. - Third call after placing my order I was told that the lady I was dealing with has left and someone else is now assisting me. Remember she didn't return my call before going off duty. Then I spoke to Evon who had told me she is going to call me back of which didn't happen. - 20 minutes later I called back and Evon had told me " I was just about to call you back" of which I do not believe, however she told me that can expect delivery in 10 minutes. Remember its now more than 2 hours after I placed the order.....anyways I asked for the number for the store of which the order was sent to. I was given ********** 574 Chatsworth Store, I called this number and spoke to the manager Shalen and I was told they had no record of this order. -I then made another call to the call center and got told that there is a system problem, this was discovered now after 2 hours and 10 minutes of me waiting for delivery, upset and irritated about this entire experience with KFC DELIVERY I disconnected the call. -Shalen had called me back and advised that the order is going to take a further 20 minutes to be delivered. So when placing your next order just think how long will it really take.... it took KFC 2 hours and 30 minutes to deliver my order today. when the driver arrived to deliver he said, we are using bikes today that's why it took so long for delivery. So who is speaking the truth behind what happened today........

Frustrated Customer Sugan