Poor service by *********** staff!!!!

Order number: 563 Order placed at approximately 18:35 at the drive-through. Order: Family Treat 8-piece with 4 side breasts.

Firstly, there was no coleslaw included in the order. We paid and arrived at the pickup window by 18:42. We were neither greeted nor informed that there would be a delay. After waiting for about 10 minutes, my wife asked the employee at the window about the delay. He responded that he was waiting for chicken. We then had to wait an additional 10 minutes before eventually receiving our order, which was incorrect.

We ordered 4 side breasts; however, we received 1 side breast, 3 thighs, 2 wings, and 2 drumsticks instead. The coating on the chicken looked as though it had been chewed and spat back onto the chicken, and there was excess oil inside the bucket. The food also had no taste.

To make matters worse, the server tore the receipt, preventing me from scanning the QR code. The server’s name is Ndumiso, whom I found to be very unprofessional and ***********.

I live in Lenasia South and have always supported this branch, but after this experience, I will no longer be visiting it. Please ensure that the necessary action is taken regarding this matter.

Please let me know if you would like to see pictures of the poor-quality chicken that was prepared.