Poor service at KFC delivery

I ordered online and paid. I got order confirmation sms then collection sms then driver is on the way sms.. I waited outside as requested but driver never pitched 15 minutes later of me waiting I get sms that the order has been cancelled... I called kfc where order was collected and they confirmed that the driver collected I must call kfc delivery... I called spoke to Tebogo and she told me there is nothing she can do for me but register a complaint and I must wait for funds to be refunded within 72 hours but sometimes it can be immediate. The KFC where order was collected informed me that they have issues with Uber delivery drivers because they cancel orders a lot. When I was speaking to Tebogo at CC she says I must speak to Uber because kFC uses 3rd party delivery and they do not have contact with them. I said I want to eat now as I ordered now and she says there's nothing she can do for me I have to wait for the refund. I have never had this problem with KFC before as the Mr D drivers would always confirm but this Uber one didn't. I tried to call him on the number they provided on the app but it doesn't exist. DO BETTER KFC