Poor service and trying to rob me

I was so excited today to go to my local KFC for lunch, but it turned out a very bad experience.<br> <br> I ordered a meal there yesterday and the soda machine was out of order. Today it was still out of order.<br> <br> Today I requested a meal, that would have included a soda fountain drink, only to be told that it was not available, but that I could pay for a buddy instead.<br> <br> I requested that that part of the meal price then be credited to me, as it was not my problem that the machine was out of action for the second day.<br> <br> The operator (Irene) declined my request, stating that I must pay for the buddy and that the normal price for the soda fountain drink could not be credited to me.<br> <br> I insisted on the credit and Irene spoke to Sesnah about the situation, who after a long debate, agreed to my request, but offered me a buddy cold drink instead of the soda fountain drink, at no additional charge.<br> <br> Why does it have to come to a debate and argument before these operators can do the right thing?<br> <br> Maybe they should add a couple more hours training to the proudly advertised wall paper statistics to ensure the operators effectively serve customers to their satisfaction? International Comp?