kM
keoabetswe M
1 reviews | Active since Jul 2014
09 Jul 2015, 19:23
Poor Service and Terrible Attitude
I have just walked out of Kfc Mansfield in Pretoria.Paul Kroner and the service was appalling. Went out of the drive thru from a car's que thinking it was empty inside the service will be quicker.man was I wrong!!!!! In me bringing attention to the cashier Prudence she had the audacity to answer back to me while I was exclaiming how disgusting their service is.i am on the service industry and not Ever have I been trained to answer back to customers.Ever!!!close your doors if drive thru ' s are more important to you.I've never had to wait so long at a fast food provider. SO TERRIBLE.Train your staff about service delivery AND manner address to customers.Utterly disgusting
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Replies (1)KFC's replyOfficial
13 Jul 2015, 12:59Hello kbmoeng1@,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
KFC's reply13 Jul 2015, 12:59
Official
Hello kbmoeng1@,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
