Poor Service and Food Quality at KFC Rosebank and head office

On Tuesday , 18 November, I went to KFC in Rosebank and placed my order at 7:30pm for two Streetwise 2 meals. I waited for more than 30min in a fast food outlet , and what made the experience even worse was the staff’s attitude — the level of disrespect and lack of customer service was shocking. While waiting I watched Customers who arrived after me receiving their orders while I continued waiting for mine. I eventually only got my food slightly after 8pm.. When I got home, I was extremely upset and disappointed. The chicken was undercooked, the chips were burnt, and it was already too late to return to the store. This is not the first time I’ve complained about this particular branch, and it’s clear that nothing has been done after my last complaint, as the same issues continue to occur. I am really not happy as we ended up not eating last night. We had to throw the food away. I sent an email to KFC and they responded with another email asking me to summaries which I was specific in my email that I sent to them. Someone from KFC called me after that at 3:30pm and I asked her to please call me at 4pm as I was in a meeting and she did not call me back until now. KFC your service is really bad, and it seems like it's bad at the store and at head office