Poor Service and Food Quality

<p>I am disgusted with the service and food quality at this branch. On the 28-10-2016 I visited your Gateway Mall branch in KZN. I ordered wicked zinger box for my pregnant wife as she wanted something spicy. When I took the box home to my surprise the burger was a normal one with mayo. The wings were so tiny I cannot even imagine what chicken it came from. This is the reason why KFC is always my last choice of takeaway and honestly speaking this is the reas0n why I stopped buying from the KFC franchise. The last complaint I had about this store they tried to rectify my order and when I went to pick up it was still wrong. I then receive a call from manager Nitesh on 03-11-2016 that requested me to email him pictures of my receipt and the product as proof. He was then supposed to call be on the 04-11-2016 and no call to date. The email he has given me does not work and i called the store leaving my details. I find it very insulting that you need to receive pictures to rectify an issue at the store. Under none of your adverti*****t does it state that I the customer must ask for zinger sauce when purchasing any zinger product. The cashier as well did not ask what sauce would I like on my burger. To my understanding the zinger burgers aIways comes with zinger sauce. I’ve purchased this product in Chatsworth and Pavilion branch and never had this issue. Thank you for giving me more reasons not to purchase from KFC</p>