Poor service and customer care

Had an experience at KFC situated in the Montford Shopping Centre, 1stly the staff are so unfriendly it feels almost as if they are doing you a favour by serving you. 2ndly they royally messed up the orders and 3rdly the crunch sliders have got to be the worse meal that KFC has come up with. I am so unimpressed their lack of customer satisfaction, listening to the customer and serving the customers who stood their waiting for their orders whilst the staff had a merry old conversation between themselves. To add insult to injury one is made to feel as if we aren't worth the time or money standing there... Maybe just maybe a smile might work for this branch and off course listening to your customers instead off having a conversation amongst yourselves.... Not sure if it's too much to ask....