poor service and attitude

This is the second time I shop at kfc in two weeks, last week the till lady whom I found on the phone got my order wrong and when i had to collect my order the lady just continues with the next order and says to me what do I suggest happens as the order was not put through... Who's problem should that be? surely not mine. and then I had to pay at the \collection window"of which they took about 10 minutes to get my change and my order. <br> <br> I am currently in line waiting for my order in the drive through it is not busy at all"