Poor service, AGAIN

On Friday 18/01/2019 I visited the KFC drive through in Sandbaai for the first time in about a year due to terrible service received multiple times before. I placed my order with Zizipho and was told that the dunked wings will take 8 minutes and I was asked to wait in the park g lot. After a 15 minute wait, I phoned the shop to enquire about my order, I was informed that it will be right out. Another 5 minutes later I went into the shop and the lady was only then bringing the food out. I then told them they can leave the wings and I would like a refund. And only 10 minutes later I could leave the shop. Mpumi, the manager on duty did not even offer an apology. After more than a year the service is still poor and KFC headquarters have not made any effort to improve the service at the store after numerous complaints.