Poor Service

Purchased a meal for my wife and I at the drive-thru(Welgelee, Wellington) on Tuesday, 11 July 2023. Paid at the check-out and collected our food. My wife had a quick check inside the paper bag to check if all items were there. The nine piece chicken was in a large box inside the bag hence we assumed that the much smaller chips portion had to be inside the same bag somehow. Got home, 10 km's away, and found that the chips were not in the bag. Checked the Tax Invoice/Till slip and found a mobile and landline numbers. First call to the mobile ...... "number does not exist". Second call to the mobile from my wife's phone ........ "number does not exist" Third call to the landline ........ rings without being answered. Fourth call from my wife's phone to the landline number and somebody picks up as my wife is about to end the call. I explain my complaint to the staff member who hands the phone to another staff member to whom I have to explain my complaint yet again. Now I am being told that I must drive back to KFC Wegelee in Wellington to have my complaint attended to. By this time I had already calculated that the fuel and time loss would be greater than the R24.90 loss due KFC's negligence. My order(#424) had ONLY 2 items in total, yet KFC succeeded in making the proverbial hash of a simple order. Incidentally I noticed only 1 customer at the counter whilst parked outside the serving hatch to receive our meal, hence work volume was not the cause in this event.