Poor service

Do you actually train staff, managers etc?

Like a idiot (and i guess a lot of South Africans are like me), I decided to treat my family to an ice cream at our local KFC. This happens once every few months, and every time the service is horrible. If it happened at the same branch everytime, the problem lies there, but I have experienced the same incompetence at multiple branches. Nr1: ice cream machines more out of order than in Nr2: its not even that busy, but I had to wait 14minutes for 4 ice creams. Nr3: for example, order nr 7, which consists of only food, is served before order nr 1, which is only ice creams. Nr4: assistant manager does not help the one employee "assigned" to take orders and serve inside. The assistant manager just watches. Nr5: when confronted in a respectful manner, the management immediately becomes disrespectful.

But you as KFC south Africa knows we will, like idiots, return to kfc, so nothing will happen.