Poor Service

I visited one of the KFC in Durban Area yesterday in Market road, the service I received from Zinhle (Cashier) was shocking & extremely poor, my wife bought 8 piece chicken , her order was placed , than I decided also to buy myself something to eat, I than ordered Streetwise One and I asked her to charge me for another piece chicken cause I want both thighs , And I did explain that to her, that I rather pay more and get what’s I want, as she was about to give me change, I asked her for Fanta Orange buddy , Her response was “Why you only telling me now cause I’m done” She missed a sales opportunity a buddy cost nothing less than R15, and I told her not to worry & she gave me change, She didn’t even bother cause eye contact was not even there, cause if she did she was gonna see how angry and disappointed I was, 2nd only the food pass 2 ladies were having fatty chat & laughing as we were waiting for our orders , I feel sorry for that old she Manager that was on shift “ I don’t blame her” I blame KFC as the brand, Staff is not trained properly but expert them to give service to the community that pays and like your chicken, yesterday service was poor, bad, extremely shocking and I don’t blame Zinhle cause someone needs to monitor what’s the staff is doing and also monitor speed of service !!! I remember the days when KFC, had the True reflections of CHAMPS !!!!!! I understand the industry very well & I don’t appreciate what Zinhle did to me yesterday! And I would like her to write me a letter and apologize to me for what she did!!!!!!!!! As a customer I demand that , I don’t want free food ! I can afford food only single basics