Poor Service

Dear KFC Wellington

I hope this email will help improve future service.

I had a few incidents over time with Kfc regarding service.

1. I ordered a cuppucino,but only received the milk not the coffee.

2. I ordered a wrap and asked for no sauce,but received it anyway.

3. I ordered a cuppucino,paid for it and they asked me to park the car,they will bring it,20 minutes later I had to walk in and ask when I will receive it,only to find out that the coffee machine is not working,they did give my money back,but why let the client wait so long and walk in to ask for it??

4. I ordered cuppucino(again) and asked the lady to please put the sweetener in,because I have a crying baby in the car,but she said they are to busy. Why not go the extra mile for a client??

5. Everytime I ask for sweetener and receive sugar, are no one listening to the client?

This is just a few pointers to help you with service,because I really would like to keep supporting you.

Thank you.

Jacomin